Shipping & Delivery Policy
At Trailtis, we are committed to ensuring that your custom hiking gear arrives safely and on time. Please read our Shipping & Delivery Policy to understand our processing times, shipping methods, and other important information regarding your order.
Processing Time
All orders are processed within 1-3 business days. Please note that this processing time does not include weekends or holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Methods
We offer two shipping methods for your convenience:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Shipping times may vary based on your location and the shipping method selected at checkout.
Domestic & International Shipping
Trailits ships both domestically within the United States and internationally. For international orders, please be aware that additional customs fees or import duties may apply, and these charges are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the destination of the package. We strive to offer competitive rates to ensure you receive the best value for your order.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment. If you have any questions about your tracking information, please do not hesitate to contact our customer service team.
Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible. Please retain all packaging materials for any damaged items, as they may be required for claims processing.
Address Accuracy
It is essential that you provide accurate and complete shipping information at the time of checkout. Trailtis is not responsible for delays or non-delivery due to incorrect addresses. Please double-check your shipping address before submitting your order.
Signature Requirements for Valuables
For orders containing high-value items, a signature may be required upon delivery to ensure the safety of your purchase. If you are not available to sign for the package, please consider providing an alternative delivery address where someone can receive the package on your behalf.
Thank you for choosing Trailtis for your custom hiking gear needs. We appreciate your business and look forward to serving you!